Frequently Asked Questions

Shipping & Delivery Times

CSG uses UPS for most shipments within USA and DHL (or Fedex) for shipments to international customers. Please note that the ongoing Covid pandemic and supply-chain disruptions can cause delays in the delivery of our products.

UPS shipments: CounterSpace Garage is not responsible for delays in the delivery of your orders and cannot guarantee orders to arrive by a given date and time. More info: www.ups.com/us/en/help-center/shipping-support/service-guarantee.page

DHL shipments: CounterSpace Garage is not responsible for delays in the delivery of your orders and cannot guarantee orders to arrive by a given date and time. More info: www.simplydhl.com/covid-19updates

European distribution of CSG Spec brake pads: if you live in Europe, you may order CSG Spec brake pads directly from www.ventisca.de, our distribution partner in Europe.

Returns & Exchanges

Order Cancellations: Payment processing fees & shipping fees for cancelled orders are not refunded.

Returns: All returns are subject to a 20% re-stocking fee.

Please inspect items immediately when received. Items you wish to return MUST be approved prior to your return. Please Contact us for a RAN# (Return Authorization Number) and specify your reason for return. All return inquiries must be sent to us within 7 days of receiving your order.

Approved Returns MUST be sent back to us within 7 days of receiving your RAN#.
Returned items must be in brand new condition.
Shipping, handling, and transaction fees are non-refundable.
No refunds or cancellations are allowed on special order items.

Exchanges: Please contact us to inquire about an exchange.

Exchanges are subject to second shipping charges unless there was a mistake made on the order.

Digital Goods and services: Digital goods such as, but not limited to software licenses or calibrations, are not refundable once issued. Cancellations for digital goods and services not yet issued are subject to a 20% cancellation fee.

Special Orders

Items are considered special orders if they are not normally stocked items.

Please contact us
Special orders will require a deposit.
No refunds or cancellations are allowed on special order items.
No returns on special orders. NO EXCEPTIONS.

Pricing

Prices are subject to change without notice. In the event of a price change, CounterSpace Garage will notify you and obtain your approval before processing or cancelling your order.

Order Status & Availability

You may check your order status online by going to our Order Tracking Page.

CounterSpace Garage will charge your account when you place an order. Should any delays happen, we will inform you.

CounterSpace Garage will contact you by phone and/or e-mail if an item you ordered is currently not available or backordered.

We will obtain your approval if you wish to keep an item on backorder or if you wish to cancel your order. We ship backordered items immediately when they become available.

Please contact us if you wish to check availability of an item prior to making an order.

Don't see a product listed? Contact us to inquire!

Privacy

CounterSpace Garage is committed to respecting the privacy rights of all visitors and customers to our website and company. We also recognize that our visitors and customers need protection of any personally identifying information they choose to share with us. This privacy policy is intended to provide you with the information on how we collect, use and store the information that you provide, so that you can make appropriate choices for sharing information with us.

We do not require that visitors reveal any personally identifying information in order to access our website. However, visitors who do not wish to, or are not allowed by law to share personally identifying information, may not be able to access certain areas or participate in certain activities (for example, making a purchase or entering a promotion) which require registration.

Although information may be required to purchase products from our website, visitors provide information on a voluntary basis only. Generally, we may ask to collect personal information about you to provide the following services:

Making purchases from our online store.
Tracking of specific orders that have been placed.
Responses to questions or comments sent through our website.

Collection of personal information for these services may include the collection of your name, address, telephone number, email address, and/or credit card number. CounterSpace Garage will NOT, in any way, shape, or form, disclose your information outside of the activities you participate here within.

CounterSpace Garage™ website is secure and uses SSL technology for all areas requiring payment transactions and information pertaining therefore.

Terms of Use

This Terms of Use Agreement (this "Agreement") is a legal agreement between you ("User") and CounterSpace Garage™ which governs your use of this website. By utilizing this CounterSpace Garage™ website, User acknowledges that he or she has read, understood, and agrees to comply with the terms and conditions stated within this Agreement.

CounterSpace Garage™ may amend these terms and conditions at any time. User's continued use of this website constitutes acceptance of the terms and conditions stated at the time of use.

Disclaimer:
CAR AND ENGINE MODIFICATIONS CAN RESULT IN INJURY AND MAYBE DEATH. Any modifications done to your car, or any circumstances consequential, are AT YOUR OWN RISK. Contact your car's manufacturer to determine whether or not your modifications affect your safety, vehicle warranty, performance, and anything else related to your automobile. CounterSpace Garage™ holds no liability in any damages (DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPT OR OTHERWISE) occurring to you, your vehicle, or any other persons or property.

Contact your local authorities to find out what modifications are allowed and which are illegal on public highway. Most parts have been and are intended for off-road use only. Federal and many State laws prohibit the removal, modification, or rendering inoperable of any device using or element of design affecting vehicle emission or safety in a vehicle used on a public highways. If such laws are violated, Buyers are subject to fines and/or penalties issued by the state or local government where the violation occurs. All headlights and clear lighting products are for off-road use only unless otherwise specified by local regulations.

Site Usage:
UNLESS EXPRESSLY STATED OTHERWISE, COUNTERSPACE GARAGE™ PROVIDES THIS SITE CONTENT "AS IS" AND "AS AVAILABLE" AND WITHOUT WARRANTIES OR ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT ALLOWABLE BY LAW. THIS INCLUDES THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF INTELLECTUAL PROPERTY, AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL COUNTERSPACE GARAGE™ OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS WEBSITE, EVEN IF COUNTERSPACE GARAGE™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Reservation of Rights:
Pertaining to all content, text, INCLUDING TERMS OF USE AND CONDITIONS, images, and any rights not expressly granted herein are reserved by CounterSpace Garage™.